Technical Customer Quote Representative
Company: Johnson Controls
Location: Pasadena
Posted on: October 15, 2024
Job Description:
Build your best future with the -Johnson Controls -team -As a
global leader in smart, healthy and sustainable buildings, our
mission is to reimagine the performance of buildings to serve
people, places and the planet. - Join a winning team that enables
you to build your best future! Our teams are uniquely positioned to
support a multitude of industries across the globe. You will have
the opportunity to develop yourself through meaningful work
projects and learning opportunities. We strive to provide our
employees with an experience, focused on supporting their physical,
financial, and emotional wellbeing. Become a member of the -Johnson
Controls -family and thrive in an empowering company culture where
your voice and ideas will be heard - your next great opportunity is
just a few clicks away! -What we offer -
- Competitive salary
- Paid -vacation/holidays/sicktime- -15 days of vacation first
year
- Comprehensive benefits package including 401K, medical, dental,
and vision care - -Available day one
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Check us out! : -What you will doHVAC Mechanical Quotes Rep
- Promote the Johnson Controls value proposition to the owner
community by acting as the champion for estimating and quoting
Labor & Materials (L&M) and small retrofit technical
solutions.
- Assist with building long term customer
relationships/partnerships with owner accounts by partnering with
the Sales team.
- Responsible for customer satisfaction and loyalty while working
in conjunction with operations and sales partners.
- Drives customer satisfaction to aid in cultivating and managing
long-term relationships by qualifying and closing quoted
opportunities.
- Utilizes quoting tools to prepare, present and finalize quote
opportunities.
- Provides coaching and training to Technicians and Sales on
estimating, selling and using the quote tool for L&M and small
retrofits.
- Seeks to expand the depth and breadth of Johnson Controls
offerings sold with owner accounts.
- Actively participates in all developmental and training
activities and programs to gain knowledge of the JCI product and
service offering.How you will do it:
- Responsible for inbound customer quote calls. Generates quotes
for Johnson Controls offerings persuasively, persistently and
confidently to owner accounts. Manages multiple, ongoing,
opportunities by receiving, reviewing and processing quotes to
customer's specifications. Partners with Sales team for quotes that
are larger in scope.
- Demonstrates technical and business expertise by providing
information on our products and services and maintains a high level
of credibility. Effectively estimates, writes, and presents
proposals. Able to go to job sites to identify opportunities,
estimate and quote without assistance.
- Partners with Sales to ensure full understanding of the sales
process outcomes as well as demonstrates evidence of advancing the
sell. Shares technical knowledge plus business expertise with the
customer to match the solution to the customer's operational need
and favorably position Johnson Controls.
- Follows up on all open quotes. Utilizes applicable tools
effectively to plan and document quoted opportunities. Manages the
high activity of the pipeline with a focus on sales phase, close
date, and probability of a close as well as other pertinent
pipeline information. Manages to Branch targets for quotes and
closure.
- Provides training and coaching on the use of applicable tools,
finance training, sales soft skills training and GM%, fees, etc. to
allow the Technicians to finalize and deliver quotes directly to
the customer.
- Partner with Sales on quoting to provide coaching on using the
tool so they feel comfortable generating quotes. Build a
relationship between the field and Sales organization for future
partnering on PSA opportunities and larger retrofit
opportunities.
- Place purchase orders with vendors based on execution needs for
quote completion.
- Assist both internal and external customers on warranty related
issues.What we look for:
- 5 (five) years minimum hands on HVAC field mechanical tech
experience required.
- Demonstrates a commitment to integrity and quality in
business.
- Excellent initiative and interpersonal communications
skills.
- Demonstrated ability to influence the market at key
levels.
- Estimating#LI-AR1
Keywords: Johnson Controls, Conroe , Technical Customer Quote Representative, IT / Software / Systems , Pasadena, Texas
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